Your privacy is our priority. Find out exactly how 8id collects, uses, protects, and manages your personal information as a player on our platform.
At 8id, we understand that your trust is our most valuable asset. When you register and use the 8id online betting platform, you entrust us with your personal information. We take that responsibility seriously.
This Privacy Policy clearly and transparently explains how we collect, process, store, and protect your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.
By registering or using 8id's services, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
8id is an online betting entertainment platform built to serve Malaysian players. We are committed to upholding the highest privacy standards across all aspects of our operations. This policy applies to all personal information collected through the 8id website, mobile app, live chat, email, and all other points of interaction between you and our platform.
We act as the data controller for all personal information you provide to us. This means we determine the purpose and manner in which your data is processed, and we bear full responsibility for ensuring it is handled in accordance with applicable law and industry best practices.
Our primary goal is straightforward: to protect your privacy while delivering a smooth, secure, and enjoyable platform experience. Every data-related decision we make is grounded in this principle.
We only collect information that is strictly necessary to deliver high-quality services to you. The following are the categories of information we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth | Mandatory (KYC) |
| Contact Information | Phone number, email address, residential address | Mandatory |
| Finance | Bank account number, bank name, transaction records | Mandatory (Payment) |
| Technical | IP address, device type, web browser, operating system | Automatic |
| Behaviour | Betting history, preferred games, usage patterns | Automatic |
| Communications | Live chat transcripts, support emails, feedback | When interacting |
Most of the information we hold about you is provided directly by you during account registration, KYC identity verification, profile setup, support team enquiries, or when making any financial requests such as deposits and withdrawals.
When you use the 8id platform, our systems automatically record certain technical information for security and service improvement purposes. This includes your IP address, device type, operating system version, session time and duration, pages visited, and actions taken within the platform.
In certain circumstances, we may receive information about you from the payment service providers we work with, accredited identity verification agencies, or social media platforms if you choose to register using your social media account. All such third parties are bound by strict confidentiality agreements with 8id.
We process your personal data for the following purposes, each of which has a clear legal basis:
8id does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We only share your information in limited circumstances and with strict controls in place:
Your financial information is shared with authorised payment processing providers — such as local banks and digital wallet operators — solely to facilitate your deposit and withdrawal transactions. All such providers maintain high security standards and are bound by strict data protection agreements.
We may be required to disclose your information to government authorities, law enforcement bodies, or courts when mandated by Malaysian law or a valid court order. In such situations, we will notify you in advance where permitted by law.
We work with a number of trusted technical service providers — including cloud infrastructure providers, gaming software vendors, and analytics systems — who process data on our behalf. All such parties are subject to data processing agreements that require them to protect your information to the same high standards we uphold.
The security of your data is our top technical and operational priority. 8id implements multiple layers of protection to ensure your information remains safe at all times:
In the event of any security incident involving your data, 8id will notify you within 72 hours of the incident being identified, in line with best practices for data breach notification.
8id uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the 8id platform and your overall user experience.
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or incomplete data held about you.
Request deletion of your personal data, subject to mandatory legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for portability.
Request restriction of your data processing during any dispute or review.
8id retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be identified as belonging to you.
8id reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or the way we operate. Any material changes will be communicated to you via an in-platform notification or email to your registered address at least 14 days before the changes take effect.
The "Updated" date at the top of this page will always reflect the latest version of our policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the 8id platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, please do not hesitate to contact our team:
We take every privacy-related inquiry and complaint seriously. Our team will carefully assess each case and provide a thorough response within a reasonable timeframe.
Every measure we take is designed to keep your data safe, private, and fully under your control.
All data transmitted between your device and the 8id platform is protected with 256-bit SSL encryption — the same technology used by leading financial institutions worldwide. Your data cannot be intercepted by any third party.
Our identity verification process uses advanced OCR technology and facial recognition. Your documents are processed in a secure, encrypted environment and are never stored in plain accessible format.
This is a non-negotiable commitment: 8id has never and will never sell, transfer, or rent your personal data to advertisers or data brokers. Your information belongs entirely to you.
All data management practices at 8id are designed to comply with Malaysia's Personal Data Protection Act 2010. We continually monitor developments in local privacy legislation to ensure ongoing compliance.
Through your account settings, you can manage your communication preferences, view the data we hold about you, update your personal information, and request data deletion at any time with ease.
Our cybersecurity team monitors systems continuously around the clock to detect any suspicious activity. If anything unusual is identified, you will be notified immediately.
Join over 500,000 Malaysian players who already trust 8id. Our platform is built on a foundation of security, transparency, and respect for every user's privacy.
By registering, you agree to the Terms and Conditions and our Privacy Policy.